Refunds and the money-back guarantee
Every training premium — Milestones Premium, IFR Insights and Ground School Premium — carries a 10-day money-back guarantee.
The guarantee
If you are not satisfied for any reason within 10 days of the purchase date, you can refund the purchase in full, no questions asked. The window runs from when you paid, not from when a course starts, so buying early costs you nothing.
How to request one
Open your pilot profile. Each purchased product has a menu with Request a refund while it is inside the window; the option disappears once the 10 days have passed.
Before the refund goes through you'll see exactly what stops working — the grading, readiness record or analysis features for that product — and you can choose Keep my plan instead. Choosing Continue to refund confirms it.
What happens
- The payment is refunded in full to the card you paid with.
- The product returns to the free version immediately.
- Your records are kept. Instructor grades, comments and readiness records are hidden, not deleted — if you buy the same product again later, they reappear.
- Free tracking is never affected. School-reported ground school credit, logbook entries and Milestones progress stay exactly as they are.
Bundles
A bundle is refunded as a whole. There are no partial refunds of one track out of a bundle.
Go/No-Go is different
Go/No-Go reports are not part of the 10-day guarantee. A Go/No-Go report is refundable until it is generated, under its own rule shown when you buy it.
If something goes wrong
If an automatic refund fails, we log it and ask you to contact support — a failed refund is completed manually, not lost.
Log Scan Pro User Guide — Refunds and the money-back guarantee